Careers at Synergy IT

The Administrative Assistant ensures smooth daily operations of the office. This position involves a blend of customer service, logistical coordination, and administrative tasks, all carried out with a strong sense of responsibility and organization.

Details:

• Receive job requests from clients and follow through until completed (dispatch tech, schedule appt, follow up upon completion)
• Accept payments over the phone and in-person
• Receive and process mail, shipment, and clients’ equipment
• Compile quotes and order equipment as needed
• Assist bookkeeper with accounting tasks
• Maintain a clean, welcoming, and organized office space
• Run errands (pick up mail from post office and supplies from local merchants)

Requirements:

• Proficiency with Microsoft 365 Office Suite
• Excellent communication (written and verbal)
• Maintain and stock inventory of equipment and supplies
• Strong organizational skills
• Accurately record and relay detailed messages

Working Hours:

• Part time position – M-F – Schedule TBD – 29 hrs per week

Benefits:

• Paid time off: Vacation, personal, holidays
• Sick leave

The IT Help Desk Support Specialist is the first level of client technical support. This position provides support to end users by phone, email and remote access. Triage, troubleshooting, resolution, ticketing and escalation are all handled at this level in one seamless process.

Details:

• Entry level computer helpdesk position
• Provide remote end user support
• Perform in-house bench tech work
• Configure, troubleshoot, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
• Provide basic Active Directory administration (create new users, reset password, lockout users)
• Provide some on-site support including delivering, installing and deploying equipment

Requirements:

• Knowledge of desktop/laptop hardware and common software (Windows – current and legacy versions)
• Microsoft 365 Business
• Excellent communication (written and verbal), troubleshooting and analytical skills
• Demonstrated ability to work independently (self-motivated and goal oriented)
• Ability to perform without direct supervision
• Track time associated to work orders and maintain case load

Optional Qualification:

• Experience supporting Apple devices is a plus

Working Hours:

• Full time position – M-F 8:00am to 5:00pm

Benefits:

• Salary plus commission
• Paid time off: Vacation, personal, holidays
• Sick leave
• Medical, Dental and Vision Insurance
• Uniform shirts and hats will be provided